Refund policy

Return & Refund Policy

At Maris Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Order Cancellation

Orders may be canceled before they are processed or shipped.

If your order is canceled successfully before shipment, you will receive a full refund.

Once an order has been shipped, we are unable to cancel it.

2. Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging and accessories
  • Show no signs of wear, damage, or modification
  • Be returned within 30 days after delivery

Items that have been used are not eligible for return or exchange.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The product arrived damaged
  • The item received contains a verified manufacturing defect

We recommend using a trackable and insured shipping service when returning items.

Shipping charges are non-refundable unless the return is caused by our error.

4. Refund Process

Once your return is received and inspected:

  • You will receive confirmation by email
  • Refund approval or rejection will be communicated
  • Approved refunds are issued to the original payment method

Refunds are typically processed within 7 business days after approval.

Processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing delays may occur)

If you still have not received your refund, please contact our support team.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Used products
  • Clearance or final sale items
  • Gift cards
  • Customized or personalized products
  • Products damaged due to misuse

7. How to Start a Return

Before submitting a return request, please review our Warranty Policy.

To request a return:

📧 Email: support@marishub.com
🌐 Website: marishub.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Our support team will provide return instructions after review.

Our Promise

At Maris Hub, we aim to make every purchase simple, fair, and worry-free.

Shop with confidence. Fish with confidence. 🎣